More and more companies are using 0870 & 0845 numbers, but what they fail to tell you is that you are paying them to be kept on hold. 0870 numbers can be up to 25 times a normal call cost. For example, on BTs basic package, calling a landline during the day costs 3p/min, yet calling 0870 numbers is 7.5p/min. Even if you have a free calls package, 0870 & 0845 numbers are not included and you'll have to pay. In addition, 0845 numbers are considered local rate calls, but this is not always the case. For example calling from a BT line in the evening, you'd pay 30p for a half hour 0845 call compared to 5.5p for a normal call.
The revenue a company can make for a free 0870 number is from 2p/minute. A simple example: a big company with 3,000 daily daytime callers, each holding for 10 minutes would generate over £150,000 a year. To get around the expense, call the free sales line number or go to: www.saynoto0870.com and click on the link to 'Search to find an alternative number'. (This information is courtesy of www.moneysavingexpert.com).
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